Last updated: 26 July 2026
This Refund Policy explains when and how Cedar Go / GXN Services may issue refunds for orders placed through the Platform in Lebanon. It supplements our Terms and Conditions. Vendors sell their goods directly; Cedar Go coordinates refunds as the marketplace operator unless otherwise required by law.
Submit a request through the app order screen or contact info@cedarsouq.com / WhatsApp +961 79 079 390 with your order ID, issue description, and required photos. Incomplete requests may delay review.
For quality, missing, wrong, damaged, or defective item claims, you must provide clear photos (product, label, packaging, receipt where available) within the time windows below. Cedar Go may request additional proof or arrange return of goods for non-food items.
Late reports are reviewed only at Cedar Go's discretion.
Tips are not refundable once paid; tips belong 100% to the Independent Delivery Partner.
Refunds are processed after investigation. Processing times may vary depending on payment method and banking conditions in Lebanon.
Cedar Go makes the final decision on refund eligibility after reviewing order records, Vendor input, driver notes, photos, and delivery proof. We may deny claims that lack evidence, fall outside time windows, involve prohibited use, or appear fraudulent.
Where appropriate, we may offer redelivery, Vendor replacement, wallet credit, or partial refund instead of full cancellation.
Repeated false claims may lead to account suspension. Please contact support before initiating external chargebacks where not applicable to COD.
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