Last updated: 26 July 2026
These Terms and Conditions ("Terms") govern your access to and use of the Cedar Go mobile application, website, and related services (collectively, the "Platform") operated by GXN Services ("Cedar Go", "we", "us", "our") from Zefta, South Lebanon. By creating an account, placing an order, or otherwise using the Platform, you agree to these Terms. If you do not agree, do not use the Platform.
These Terms are published in English and Arabic. In case of inconsistency, the Arabic version prevails.
GXN Services operates the Cedar Go brand as a digital marketplace and logistics platform in Lebanon. Cedar Go connects customers with independent vendors ("Vendors") and, where applicable, with Cedar Go's own stores.
Cedar Go is offered in Lebanon, with operational focus on South Lebanon (Jnoub) and Zefta as headquarters. Delivery is limited to Lebanese addresses within active zones. We may expand, reduce, or pause zones for safety, weather, maintenance, or operational reasons without prior notice.
Product availability depends primarily on Vendor opening hours, inventory, and driver availability. Cedar Go does not guarantee 24/7 service.
Cash on delivery (COD) is available at launch. Wallet, loyalty credits, and other methods may be offered where enabled. You must pay the confirmed total upon delivery unless another method was accepted at checkout. Failed or refused payment may result in account restrictions.
Deliveries are performed by Independent Delivery Partners coordinated through Cedar Go. Estimated times are indicative, not guaranteed.
Optional tips go 100% to the driver and are not refundable once paid. Delivery verification via OTP or contactless handoff may apply.
If you are unreachable at the delivery address after reasonable attempts (minimum 10 minutes wait and two phone calls, WhatsApp optional), the order may be treated as failed delivery. If failure is due to customer fault, you may be charged the full goods value and applicable delivery fee.
Detailed rules appear in our Cancellation Policy, Refund Policy, and Delivery Policy, which form part of these Terms. Summary:
The following are prohibited or restricted unless explicitly approved in writing:
We may remove listings, cancel orders, or suspend users and Vendors who breach these rules.
You agree not to harass staff or drivers, submit false claims, manipulate promotions, interfere with the Platform, or use it for unlawful purposes. Reviews and community content must be honest and respectful.
Cedar Go names, logos, software, and content are owned by GXN Services or licensors. You receive a limited, revocable license to use the Platform for personal shopping purposes.
The Platform is provided "as is" to the extent permitted by law. Cedar Go is not the manufacturer of Vendor goods and does not warrant product quality beyond reasonable marketplace diligence. Our liability is limited to the maximum extent allowed under applicable Lebanese law, excluding indirect or consequential damages where permissible.
Nothing in these Terms limits mandatory consumer rights that cannot be waived by contract.
We may suspend or terminate access for breach of these Terms, legal requirements, or risk to users, Vendors, or drivers. You may stop using the Platform at any time and request account deletion through the app or support.
We may update these Terms. Material changes will be posted on the Platform with a revised "Last updated" date. Continued use after changes constitutes acceptance.
These Terms are governed by the laws of Lebanon. Courts in Nabatieh shall have jurisdiction, subject to mandatory consumer protection rules.
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